1. Free returns within 90 days of purchase
The first return of one or multiple returnable items for EVERY order is free!This item can be returned within 90 days from the date of purchase.If the returned item is used, damaged, missing parts/accessories, the refund will be reduced to compensate for the lost value of the item.
2. Rs.280 Credit for delay
If your order isn't delivered on or before the latest delivery date provided to you, as a gesture of courtesy, we offer you a Rs.280 credit (Standard Shipping) within 48 hours of that date. The credit will be issued to your Temu credit balance and can be used on your next order.
3. Return if item damaged
If you receive your package and find that some items are lost or damaged in transit, rest assured that you can easily apply for a full refund for those items.415-day no update refundIf your package has no tracking updates for over 15 days without being delivered, you can apply for a free reshipment or refund because the package may have been lost in transit. If you do end up receiving the package after applying, you can keep it for free without needing to return it.
5. 30-day no delivery refund
If your package isn't delivered within 30 days after shipment, you can apply for a free reshipment or a full refund. If no action is taken within 35 days, an automatic refund will be issued. If it arrives later, you can keep it for free without needing to return it.
6. Price adjustment within 30 days of paymentItems
purchased from Temu are eligible for our price adjustment policy. Temu will provide the price difference in the currency that the order was paid in if the selling price of the item purchased was reduced within 30 days of payment in the same country or region. The shipment of your order will not be affected by applying for a price adjustment before you receive your item(s). You can request a price adjustment refund by selecting the relevant order in 'Your Orders' and clicking on the 'Price adjustment' button.
Items that are promotional or no longer available may not be eligible for our price adjustment policy. Fees, including but not limited to shipping fees, will be excluded for any price adjustment calculation. Temu reserves the right to the final interpretation of our price adjustment policy, the right to modify the terms of this policy at any time, and the right to deny any price adjustment at our sole discretion.
